Frequently Asked Questions
Our goal is to provide the best customer service and address all your questions promptly. Below are some of the most frequently asked questions we receive. If you don’t find your answer here, please don’t hesitate to contact our team.
How do I reschedule a cleaning with Steel City Shine?
It’s simple! Call our local office and speak with a representative from Steel City Shine. They will assist you in rescheduling your cleaning to a day that works best for you.
Please note: In cases of severe weather, we may need to reschedule for safety reasons. Additionally, holidays may affect our schedule. We appreciate your understanding and cooperation in these situations.
Will my house be inspected after every clean?
We perform regular quality control inspections to ensure our cleaning services meet the highest standards. Our inspectors may enter your home after our cleaning team has finished to verify that everything is up to our quality guidelines.
I have an alarm system. What do I do on the days my house is cleaned?
If your home has a security system, please provide us with the code and any necessary instructions to disarm it. Our team will reset the alarm when they leave. Alternatively, you can disable the system on the day of your scheduled cleaning.
How do I cancel a cleaning with Steel City Shine?
To cancel a cleaning, simply call our local office and speak with a representative. They will assist you in canceling or rescheduling your cleaning.
Note: There may be a cancellation fee if you cancel a clean on short notice. Please check with your local office for specific details on our cancellation policy.
What if I want to schedule an extra clean?
No problem! Just call our local office and speak with a representative. They will help you schedule an additional cleaning at a time that’s convenient for you.
How do I add extra rooms to my clean?
If you would like to add extra rooms to your next cleaning, give us a call. Our representative will assist you in updating your cleaning plan to include the additional rooms.
What if I want to tip my cleaners?
If you’re happy with the service and want to show appreciation to your cleaning team, tipping is a wonderful way to do so. Tips can be left at the time of the clean.
What if I’m not satisfied with the service?
As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, please let us know. We will return the next business day to re-clean the area to your satisfaction.
For any other questions or to discuss your cleaning needs, don’t hesitate to reach out to us. We’re here to make your experience with Steel City Shine as smooth and satisfying as possible!